Refund Policy
Welcome to Health Mastery Retreat's refund policy page, where we aim to provide you with clarity and transparency regarding our refund terms and conditions.
Our Commitment to Customer Satisfaction
At Health Mastery Retreat, we value each and every customer and strive to ensure your satisfaction with our health and wellness retreats. However, we understand that circumstances may arise where you may need to cancel or seek a refund for your booking. Please read through our refund policy carefully to understand the procedures and conditions involved.
Cancellation and Refund Terms
1. Cancellation Policy: If you need to cancel your reservation, please notify us at least 30 days prior to the scheduled start date of the retreat to receive a full refund. Cancellations made less than 30 days before the start date will be subject to a cancellation fee as outlined below.
2. Refund Eligibility: To be eligible for a refund, the cancellation must be made in writing and sent to our customer support team. We will process the refund within 14 business days from the date of receipt of your cancellation request.
3. Cancellation Fees: If you cancel your reservation:
- 30 or more days before the retreat start date: Full refund minus a $50 administrative fee.
- Between 15 and 29 days before the retreat start date: 50% refund.
- Less than 15 days before the retreat start date: No refund.
4. Transfer Policy: If you are unable to attend the retreat and wish to transfer your booking to another person, please contact our customer support team at least 14 days before the start date. A $25 administrative fee will apply for the transfer process.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Health Mastery Retreat as your partner on your journey towards optimal health and wellness. We appreciate your trust and look forward to providing you with an unforgettable retreat experience.